Privacy Policy

Putra Food Industries Sdn. Bhd.
(Company No.: 200801007822 (809106-D))
Last updated: 30/12/2025

Putra Food Industries Sdn. Bhd. (“PF Food”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from pffood.com.my (“Website”).

1. Personal Information We Collect

When you use our Website or place an order, we may collect the following information:

a) Information you provide to us

  • Full name

  • Phone number

  • Email address

  • Delivery address

  • Billing information

  • Order details and purchase history

  • Any information you provide via forms, checkout, or customer support

b) Automatically collected information

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the Website

  • Cookies and similar tracking technologies

2. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil orders

  • Arrange delivery and logistics

  • Communicate order updates and confirmations

  • Respond to enquiries and customer support requests

  • Improve our Website, products, and services

  • Comply with legal and regulatory obligations

  • Prevent fraud and misuse of our services

We do not sell your personal data to third parties.

3. Disclosure of Personal Information

We may share your personal information with trusted third parties only when necessary, including:

  • Payment service providers (for payment processing)

  • Logistics and delivery partners (for order fulfilment)

  • Technology service providers (hosting, analytics, website operations)

  • Regulatory authorities when required by law

All third parties are required to handle your data securely and only for authorised purposes.

4. Payment Information

Payment transactions are processed securely by third-party payment gateways.

We do not store your credit card or debit card details on our servers.

5. Cookies

Our Website uses cookies to:

  • Enhance user experience

  • Analyse website traffic

  • Improve site functionality

You may disable cookies through your browser settings; however, some features of the Website may not function properly.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

8. Your Rights

Under the PDPA, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Withdraw consent for certain uses of your data

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal data is handled, please contact us:

Putra Food Industries Sdn. Bhd.
Email: hello@pffood.com.my
Address: No. 8, Jalan Eco Perindustrian 1/5,
Eco Perindustrian 5,
Bandar Puncak Alam, Selangor